Following a multi-month search for the Sports Car Club of America’s next Experiential Programs Customer Service Administrator and Assistant Manager/Senior Administrator of Road Racing, the SCCA® has welcomed Carrie Lee and Barbara Hughes to the team.

The Experiential Programs Customer Service Administrator is responsible for managing customer service operations and providing support to Experiential Programs customers, ensuring that all Experiential Department customer service inquiries are responded to with the highest quality of service. This vital role acts as a liaison between the event participants and the SCCA program management teams regarding Experiential Department questions and concerns, as well as working to ensure Track Night in America® and Time Trials participant requests and questions are answered accurately and appropriately. This position was filled by Carrie Lee.

A Badlands Region member since 2019, Carrie’s involvement with the Club has predominantly revolved around Solo with her husband and son, and through that, she has a deep understanding of the Club and the Experiential Department. Carrie quickly jumped into her new role by staffing the Tire Rack SCCA Time Attack Challenge and Tire Rack SCCA Shootout series immediately following her Feb. 9, 2025, start date.

“We’re very excited to welcome Carrie to the Experiential team,” said SCCA’s Senior Manager of Experiential Programs Jennifer McAbee. “With over 140 National events on our department’s 2025 schedule, in addition to all the Regional events, we needed someone in this role who could hit the ground running, and she’s done just that. Carrie brings 17 years of corporate customer service experience with her that we look forward to leveraging to better serve our participants needs going forward.”

Carrie will report to McAbee while working remotely from her Grand Forks, ND, home.

The Assistant Manager/Senior Administrator of Road Racing is responsible for providing support for the overall SCCA Road Racing program, including the U.S. Majors Tour®, Hoosier Racing Tire SCCA Super Tour, National Championship Runoffs®, and local racing initiatives. Among other duties, this position assists the Director of Road Racing in the formation of department event operational goals and supporting strategies and tactics. The person also assists Regions and individual members with Road Racing Program processes and procedures, as well as serves as staff liaison to the Executive Stewards and Divisional Administrator Coordinators. Barbara Hughes was selected for this role, with her first day on the job being Feb. 24, 2025.

With 15 years of professional experience in organizational administration and management, Hughes brings a skillset that includes event operations, customer service, marketing/communications, and project management. Recently the Director of Administration for a non-profit, Hughes’ experience perfectly fits the needs of the SCCA Road Racing Department and the Regions she will assist.

“Barbara will be a wonderful asset to the SCCA Road Racing team,” said SCCA’s Director of Road Racing Jeff Barrow, who Barbara will report to. “She will be one of the first points of contact when our Regions and Members need assistance within the Road Racing side of things. Barbara will be based out of SCCA’s Topeka, KS, headquarters, which means that with much of the SCCA Road Racing staff on the road at events throughout the season, her ability to concentrate on day-to-day needs of the department makes her a valuable member of the team.”

Photo caption: Carrie Lee (left) is SCCA's new Experiential Programs Customer Service Administrator; Barbara Hughes (right) is SCCA's new Assistant Manager/Senior Administrator of Road Racing.